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Terms and Conditions

REVISED: 08/04/14

DISCLAIMER

Please take a moment to read and understand the following Terms and Conditions prior to making your purchase on our site. As a Client of hotCombs, you agree that by browsing, accessing or any order placement(s), confirms that you have read, understand and agree to the Terms and Conditions expressed below and all other informational and policy pages on our site, including our Shipping and Returns terms. Any orders placed on our site will be held to these Terms and Conditons.

RESOURCE GUIDES

At hotCombs, our goal is to provide you with an opportunity to purchase professional grade combs, brushes, and hair accessories, along with product information and informational guides and resources. Therefore, the information contained on any hotTips page are for informational purposes only. Our hotTips pages are not intended to treat, cure, diagnose, or prevent any hair conditions. We are not licensed cosmetologists and suggest you seek professional guidance before implementing any techniques from our hotTips pages.

PROOF OF QUALITY

Our products are built strong with a very high quality, however, care should still be maintained with everyday use. Our Proof of Quality page guarantees the quality of the combs to be free of *seams, burrs, and provide maximum hair protection from ripping or damaging the hair strands. Our Proof of Quality does not guarantee that the combs are unbreakable. Combs and brushes that are damaged from improper care, mishandling, excessive heat, or simply from being dropped, does not make us liable or at fault. It is not our responsibility to send a replacement.

LOST, STOLEN OR DAMAGED

Once your order has shipped from our facility with the USPS, hotCombs is NOT responsible for your package if it is lost, stolen or damaged. All orders are shipped with a Delivery Confirmation that tracks the time and date the USPS received the package from us and the time and date the USPS delivered your package. Please make sure your shipping address is correct before finalizing your order.

Delivery confirmation is not available for international customers, however, we still recommend insuring your order.

Although the USPS has proven to be a reliable shipping provider, packages can become lost, stolen or damaged while in transit. It is rare that these situations may occur, however, they may even after it has reached your mailbox.

In the event that one of these occurrences may happen, hotCombs will not replace the items. Once your package has left our facility with the USPS, it is their responsibility to handle all lost, stolen or damaged packages. Please contact your local USPS office to discuss your shipment issue. USPS Shipping Insurance is available for purchase.

***PLEASE NOTE, all items are thoroughly inspected after production and again prior to shipment for any damages or defects.

UNDELIVERABLE SHIPMENTS

If your shipment is returned to us as undeliverable due to an incorrect address, we reserve the right to refund the purchase amount less the shipping cost. You will receive an email notifying you that your shipment was returned to us and a refund was processed. If you would still like to purchase your items, you are welcome to place another order at hotcombs.net with a new or correct shipping address.

RETURNS

ALL SALES ARE FINAL. Due to health code restrictions, we do not accept returns, exchanges or issue refunds. Therefore, please take the time to choose your items carefully and confirm that these are the items you want at checkout before finalizing your order.

If an incorrect item was received in your package, we will gladly exchange it for the correct item. Please contact us within 48 hours of receipt of your order. All returns for an incorrect item must be approved and assigned a Return Authorization Number prior to returning.

We will send you a postage paid envelope to return the incorrect item.

All returns must be received at our facility within 10 days after return approval. Return requests will not be processed after this time period.

All returns will be inspected upon receipt at our facility and must be deemed to be unused and in a resellable condition.

If our inspection determines that an item has been opened or used, an exchange will NOT be issued.

We will notify you via email to confirm why an exchange will not be granted.

DOMESTIC AND INTERNATIONAL ORDERS

hotCombs will make every effort to review, process and ship domestic and international orders. However, due to the ever increasing threat of internet scams and fraud with online purchases, hotCombs reserves the right to decline any order, domestic or international, at our own discretion. We make no guarantee that we will attempt communication with the client who placed the order, to confirm the legitimacy of the order, credit card, billing or shipping information. Any domestic and international orders that are declined by hotCombs, will receive a full refund of monies paid online.

PROMOTIONS AND COUPONS

By opening an account on hotCombs.net, Clients agree to receive hotCombs Email Promotions. Clients have the option to opt-out/unsubscribe from hotCombs Promotions at any time. hotCombs Promotions includes, but is not limited to sales, discount, and coupon notices; new product announcements and policy updates. hotCombs reserves the right to cancel any promotional offers and coupons, at any time and prior to stated deadlines, without notice to clients.

Every effort is made to update the information contained on our site, neither hotCombs nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. hotCombs reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only. Prices and other information is subject to change without notice.

hotCombs WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

All material and information presented by hotCombs on the following web pages: combTips, brushTips, 3Comb Smooth, How To Clean Your Comb, How To Choose the Right Brush, How to Properly Use Your Brush, and How To Clean Your Brush is intended to be used for educational or informational purposes only. The statements made within combTips, brushTips, 3Comb Smooth, How To Clean Your Comb, How To Choose The Right Brush, How to Properly Use Your Brush, and How To Clean Your Brush have NOT been evaluated by a licensed professional stylist or cosmetology school and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any hair condition or damage. hotCombs encourages you to discuss the methods, the use of products, or information received from this site with your licensed hair stylist prior to using or relying on them. hotCombs does not give nor intend to give answers regarding damaged hair, hair loss, scalp disorders, etc. We do not represent ourselves as licensed hair stylists nor is this implied.

This site is solely an online store for specialty related products that provides additional educational information on issues of interest to our customers. Our intention is only to help you make an informed decision regarding a purchase but not to replace the advice of a licensed stylist.

hotCombs reserves the right to make changes to this Web site and these disclaimers, terms and conditions at any time. Any changes to this disclaimer will be signified with a revision date at the top of this document.

COPYRIGHT & TRADEMARKS

The website design, trade marks, text, images, logos, graphics, names, logos and service marks (collectively "trade marks") is Copyright © 2013 hotCombs. The "trade marks" displayed on hotCombs.net are registered trade marks of hotCombs, Inc. and Hercules Sagemann. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of hotCombs. All trademarks are the exclusive property of hotCombs and is protected by U.S. and international copyright laws. Any other use of text on this site - including product descriptions and product images - are not permitted by without prior written permission from hotCombs. It is strictly prohibited to reproduce, copy or transfer material from hotCombs.net

All other trademarks, product names and company names or logos cited herein are the property of their respective owners: hotCombs and Hercules Sagemann.

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*Although there may be seams present on our TM2.0 and Silkline combs due to the molding process, the key factor is that the seams are "even" and smooth. Uneven seams are the culprits that will snag and tear the hair. These combs are manufactured at the highest level and quality control measures for a plastic comb.



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