All orders are processed and shipped within two business days, Monday thru Friday. Weekends and holidays are excluded.

USPS

The United States Postal Service (USPS) is our preferred shipping carrier. USPS was chosen as our primary shipping provider due to the very competitive rates they are able to offer us for our customers. Upon checkout, you will have the option to select First Class, Priority or Express mail.

TRACKING

You can track your shipment by logging into My Account and clicking View Order Status.

SHIPPING COSTS

In your Shopping Bag, click Calculate Shipping, fill in your shipping information and your shipping cost will be calculated. The calculated shipping will include the cost for USPS Delivery Confirmation.

DOMESTIC SHIPPING

• First Class Mail
  • Varies by destination (6-15 business days) | Trackable | Insurance available
• Priority Mail
  • Delivery in 2-3 days to most locations | Trackable | Insurance available
• Express Mail
  • Guaranteed overnight delivery available 365 days a year to most locations
  • Trackable | Insurance up to $100 included | Additional insurance available

hotCombs reserves the right to decline domestic orders at our own discretion as stated in our Terms and Conditions. All monies will be refunded for any order placed online.

INTERNATIONAL SHIPPING

At time of checkout, the cart will automatically calculate and determine the most cost effective method of shipping to your destination. A shipping and handling charge may apply. You may be charged duties and/or taxes by your local postal service and/or government. Unfortunately, we have no way of knowing what specific charges are applicable for each country.

• First Class Mail International
  • Varies by destination (6-15 business days) | Trackable | Not insurable
  • Delays with delivery will be due to country's Custom processing at the border

• Priority Mail International
  • 6-10 Business Days | Trackable | Insurance available
• Express Mail International
  • 3-5 Business Days | Trackable | $100 insurance included | Additional insurance available

*Please note: hotCombs will not be held responsible for international shipments that are held or delayed at your country's Customs or in the event of non delivery.

hotCombs reserves the right to decline orders to international countries at our own discretion as stated in our Terms and Conditions. All monies will be refunded for any order placed online.

APO SHIPPING

We do ship to APO addresses. All APO shipments are shipped via the US Postal Service.

P.O. BOX SHIPPING

We do ship to PO Boxes. Please note, all orders going to PO Boxes will be shipped via the US Postal Service.

LOST, STOLEN OR DAMAGED

Once your order has shipped from our facility with the USPS, hotCombs is NOT responsible for your package if it is lost, stolen or damaged. All orders are shipped with a Delivery Confirmation that tracks the time and date the USPS received the package from us and the time and date the USPS delivered your package.  Please make sure your shipping address is correct before finalizing your order. 

Although the USPS has proven to be a reliable shipping provider, packages can become lost, stolen or damaged while in transit. It is rare that these situations may occur, however, they may even after it has reached your mailbox.

In the event that one of these occurrences may happen, hotCombs will not replace the items. Once your package has left our facility with the USPS, it is their responsibility to handle all lost, stolen or damaged packages. Please contact your local USPS office to discuss your shipment issue.  USPS Shipping Insurance available for purchase.

***PLEASE NOTE, all items are thoroughly inspected after production and again prior to shipment for any damages or defects.

UNDELIVERABLE SHIPMENTS

If  your shipment is returned to us as undeliverable due to an incorrect address, we reserve the right to refund the purchase amount less the shipping cost.  You will receive an email notifying you that your shipment was returned to us and a refund was processed.   If you  would still like to purchase your items, you are welcome to place another order at hotcombs.net with a new or correct shipping address.

SHIPPING INSURANCE

To safeguard your shipment against lost, stolen or damaged items, we offer the option to purchase USPS Shipping Insurance that can be added to your cart before finalizing your order.