RETURN POLICY

ALL SALES ARE FINAL.  Due to health code restrictions, we do not accept returns, exchanges or issue refunds.  Therefore, please take the time to choose your items carefully and confirm that these are the items you want at checkout before finalizing your order.  Once your order has been processed and shipped, returns or exchanges will not be allowed due to an incorrect product purchase by the customer.

If an incorrect item was received in your package, due to hotCombs error, we will gladly exchange it for the correct item.  Please contact us within 48 hours of receipt of your order.  All returns for an incorrect item must be approved and assigned a Return Authorization Number prior to returning.

• We will send you a postage paid envelope to return the incorrect item.
• All returns must be received at our facility within 10 days after return approval.  Return requests will not be processed after this time period.
  
• All returns will be inspected upon receipt at our facility and must be deemed to be unused and in a resellable condition.
• If our inspection determines that an item has been opened or used, an exchange will NOT be issued. 
• We will notify you via email to confirm why an exchange will not be granted.

RETURN PROCEDURE 

If you need to return an item, simply follow these steps:

1. Log in to My Account
2. Click Completed Orders
3. Find the order you would like to return and click Return Item(s)
4. Complete the form
5. Client Services will review the return request and issue an Return Authorization number if approved.
6. If the reason for the return is due to an error on our part, we will send a postage paid envelope to return the incorrect item.
   
7. Please include the Return Authorization number on the outside of the package.

Please note, returns will NOT be accepted without a valid Return Authorization number.