We always like to hear from our clients and visitors. If you can't find it on our Client Services page, please use one of the options below to contact us.
Hours of Operation:
Monday - Friday, 9am to 5pm CST
We strive to assist customers with product inquiries and product consultations. In an effort to streamline our services, we ask that you forward all product inquiries and questions about shipment status to Client Services via email or the Contact Form below. In the event that you feel more comfortable speaking directly with a Client Services Rep, please provide a phone number in your email and we will contact you within 24 hours.
If you prefer to leave a voicemail message for us to contact you, please press Option 2. Please keep in mind that email is the fastest and most convenient option to contact us and receive the quickest response.
Phone (Orders Only): 815.230.3640
Please note, that our Client Services Reps will not be able to handle any product or general inquiries. Therefore, please take the time and thoroughly review the Product Description and Other Details tabs on the product pages for any info you may be seeking. We have included extensive and detailed info about each product on its respective page.Address:hotCombsP.O. Box 1262Plainfield, IL 60586
Commonly Asked Questions and Answers:
Are Your Combs Unbreakable?: Although our products are built strong with a very high quality, they are suspectible to a breaking and/or stress point. Our Proof of Quality page guarantees the quality of the combs to be free of *seams, burrs, and provide maximum hair protection from ripping or damaging the hair strands. This excludes the SilkLine, TM2.0 lines, and the Roll Ka Comb. Seams are present on these combs.
Our Proof of Quality does not guarantee that the combs are unbreakable. Combs that are damaged from improper care, mishandling, excessive heat, or simply from being dropped, does not make us liable or at fault. It is not our responsibility to send a replacement.
Order Status: You can track the status of your order by logging into My Account and clicking View Order Status.
Add to an Existing Order: Please call Client Services and we will place a new order and combine into one shipment.
Delivery Confirmation: All orders are shipped with a Delivery Confirmation that tracks the time and date the USPS received the package from us and the time and date the USPS delivered your package.
Tracking Number: You will receive an email with a link to USPS for your specific shipment.
Int'l Duty Charges: You may be charged duties and/or taxes by your local postal service and/or government. Unfortunately, we have no way of knowing what specific charges are applicable for each country.
Please note: hotCombs will not be held responsible for international shipments that are held or delayed at your country's Customs or in the event of non delivery.
Int'l Delivery Time: Delivery time varies based on your country's Custom processing at the border. First Class International Tracking is only available in the US until it is exported.
Returns: ALL SALES ARE FINAL. Due to health code restrictions, we do not accept returns, exchanges or issue refunds. Therefore, please take the time to choose your items carefully and confirm that these are the items you want at checkout before finalizing your order. For further details, please review our Return Policy.
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