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Client Services

Checkout & Security

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Commonly Asked Questions and Answers:

Are Your Combs Seamless?: Yes!  Our Hercules Sagemann and Magic Star lines are all 100% hard rubber, seamless combs.  This excludes the SilkLineTM2.0 line, and the Roll Ka comb.

Are Your Combs Unbreakable?: Although our products are built strong with a very high quality, they are susceptible to a breaking and/or stress point.  Our Proof of Quality page guarantees the quality of the combs to be free of *seams, burrs, and provide maximum hair protection from ripping or damaging the hair strands. This excludes the SilkLineTM2.0 lines, and the Roll Ka Comb. Seams are present on these combs.

Our Proof of Quality does not guarantee that the combs are unbreakable. Combs that are damaged from improper care, mishandling, excessive heat, or simply from being dropped, does not make us liable or at fault. It is not our responsibility to send a replacement. 

Order Status: You can track the status of your order by logging into My Account and clicking View Order Status

Add to an Existing Order: Please call Client Services and we will place a new order and combine into one shipment.

Delivery Confirmation: All orders are shipped with a Delivery Confirmation that tracks the time and date the USPS received the package from us and the time and date the USPS delivered your package.

Tracking Number: You will receive an email with a link to USPS for your specific shipment.

Int'l Duty Charges: You may be charged duties and/or taxes by your local postal service and/or government. Unfortunately, we have no way of knowing what specific charges are applicable for each country.  

Int'l Delivery Time: Delivery time varies based on your country's Custom processing at the border.  First Class International Tracking is only available in the US until it is exported.

Please note: hotCombs will not be held responsible for international shipments that are held or delayed at your country's Customs or in the event of non delivery.

Returns: ALL SALES ARE FINAL.  Due to health code restrictions, we do not accept returns, exchanges or issue refunds.  Therefore, please take the time to choose your items carefully and confirm that these are the items you want at checkout before finalizing your order.  For further details, please review our Return Policy.

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